Privacy Policy

Effective Date: 20th March, 2025

1. Introduction
Vaystar Enterprises (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our websites, applications, and other digital platforms. Our data protection practices comply with the Kenya Data Protection Act, 2019, the General Data Protection Regulation (GDPR) of the European Union, and other relevant laws.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company details, payment details, and other contact information.

  • Technical Information: IP addresses, browser type, device type, and usage data.

  • Cookies and Tracking Data: Information collected through cookies, analytics tools, and similar technologies.

3. How We Use Your Information
We use your information for the following purposes:

  • To provide and improve our services.

  • To communicate with you regarding inquiries, transactions, or support requests.

  • To process payments and manage billing.

  • To analyze and enhance user experience.

  • To comply with legal obligations under the Kenya Data Protection Act, 2019 and GDPR.

4. Legal Basis for Processing Data
We process personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific purposes.

  • Contractual Obligation: When data processing is necessary to fulfill a contract.

  • Legal Compliance: To meet legal requirements in Kenya and other jurisdictions.

  • Legitimate Interests: When processing is necessary for business operations and does not override user rights.

5. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share information with:

  • Service providers who assist in business operations.

  • Regulatory bodies when required under the Kenya Data Protection Act, 2019 or GDPR.

  • Business partners for collaborative purposes with your consent.

6. Data Protection and Security Measures
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction. These include:

  • Encryption of sensitive data

  • Secure servers and firewalls

  • Regular security audits

  • Compliance with GDPR and Kenya’s Data Protection Act

However, no online transmission is entirely secure, and we encourage users to take personal precautions.

7. Your Rights Under Data Protection Laws
Under the Kenya Data Protection Act, 2019 and GDPR, you have the right to:

  • Access your personal data and request a copy.

  • Request correction of inaccurate data.

  • Withdraw consent for processing where applicable.

  • Request data deletion, subject to legal limitations.

  • Object to automated decision-making and profiling.

8. Cross-Border Data Transfers
If your data is transferred outside Kenya, we ensure compliance with data protection regulations by using:

  • Adequate data protection agreements

  • Standard Contractual Clauses (SCCs) under GDPR

9. Data Retention
We retain your personal data only as long as necessary for service provision and legal compliance. Data deletion requests will be processed in accordance with the law.

10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.

11. Contact Us
For any questions regarding this Privacy Policy or data protection rights, contact us at: info@vaystar.com